Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

phone us on Plumstead Health Centre 020 8316 5472 or Garland Road Clinic 020 8305 7600

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in advance:

contact us via AccuRx
phone us on Plumstead Health Centre 020 8316 5472 or Garland Road Clinic 020 8305 7600
use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
use our appointment request form to request an appointment with one of our nurses or healthcare assistants, Monday to Friday. We will respond within 4 working hours

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Appointments with a Doctor:

Our aim is to ensure that all patients who want an appointment can get one within 24/48 hours. To achieve this aim, we allow a limited number of pre-bookable appointments for each GP session (these can be booked up to 4 weeks in advance subject to availability), the rest of the appointments are then free to be booked on the day. For on the day appointments please call the surgery at 8am for the morning appointments.

Each patient is allocated a 10 minute slot, please note this may not be enough time to discuss more than one problem and you may be asked to rebook another appointment.

Please note that if you are more than 10 minutes late, you will not be seen and will be required to book another appointment.

Nurse Appointments:

Telephone triage:

If you need advice from a doctor or a nurse, the receptionist will take your details along with your contact number and mark them as a telephone triage on the appointment screen.

The doctor/nurse will contact you as soon as possible. Emergencies will be dealt with as soon as possible at all times. Please note that the receptionist will need to know the reason for the telephone advice call.

Please make sure that you keep your phone with you at all times and are readily available when the doctor/nurse contacts you.
You can also obtain advice from pharmacists. Pregnant women can obtain advice from their midwives. If you are under the care of a consultant for ongoing issues contact the consultant/their secretary.

Online appointments booking:

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
use the GP online system: Patient Access
phone us on Plumstead Health Centre 020 8316 5472 or Garland Road Clinic 020 8305 7600

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

Home visits

If at all possible every effort should be made to attend surgery as house calls are intended for those who are too ill or inform to attend the surgery. If you require a house call, please call the surgery before midday if possible.