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Click here to download the Healthwatch Greenwich Report on the practice.

Report & Recommendation Response Form

Report sent to

Lorraine Fitch, Practice Manager Plumstead Health Centre

Date sent

10th May 2016

Details of report

This report details the findings from the Enter and View visit conducted by Healthwatch Greenwich on 16th February 2016.

The aim of the report was to gather feedback from patients about their experiences of using the GP Practice and to observe the day-to day running of the surgery. Overall, Healthwatch Greenwich Enter and View representatives were left with a positive view of the Practice but we have made two recommendations which we believe will further improve patient experience. 



Date of response provided

23rd May 2016


(If there is a nil response please provide an explanation for this within the statutory 20 days)


The practice found this report fair and accurate. The recommendations of Healthwatch Greenwich mirror aspects of our action plan for 2016/17 which was produced in collaboration with our Patient Participation Group.

It is our intention to promote the online service, using display information and the services of our reception staff. The reception team remit is to proactively inform patients of the online service over the telephone and at the desk. Those wishing to participate in the service will be asked to complete a short form and provide two proofs of ID. Passwords will be issued immediately and the patient will be able to sign up to the network on the same day. The process takes less than 10 minutes.

Staff are trained to advise patients requiring later appointments, of the workers ‘slots which include the late night Friday, and frequently ask when making bookings, whether the patient needs a  worker’s appointment. Appointments can be made up to four weeks in advance.

Since their inception the Patient Participation Group and the practice have been aware that the group should be representative of the patient list. We have sought a number of ways of engaging patients: display boards and leaflets: via the reception team and with the Patient Participation Group themselves attending a flu clinic to speak to other patients.

Click here to download the response form.

Your Neighbourhood Professionals. Just a Click Away! Temple Pharmacy Ltd
Your Neighbourhood Professionals. Just a Click Away! Temple Pharmacy Ltd